Frequently Asked Questions

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• Service - What is required to get power connected to my home?

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• General - How can I view my electric account information (due date, bill amount, etc.?)
• Service - Can I apply for power from your website?
• Billing - What methods of payment do you accept?
• Billing - How much is my deposit and will I have to pay one?
• Billing - How long does it take to get my residential deposit back?
• Billing - How much does it cost to get power connected to my home?
• Billing - Why can't I pay a two-month bill online?
• Service - Can I make an application for new service for someone else?
• General - When will my meter be read?
• Service - Can I report electric service problems from your website**?
• Billing - I am signed up for recurring credit card payment. Why was my bill not paid?
• General - Does CEPA provide or set panel boxes?
• Billing - I see there is a charge for environmental compliance on my bill. What is this charge?
• General - Does CEPA supply temporary power poles?
• Service - Can you send someone out to locate your underground lines on or near my property?

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